Data Visualization Platform for
Telecom
The Challenge
A telecom company faced challenges dealing with high-volume CDR data, lack of real-time insights, and disconnected systems for billing, provisioning, and support.
- High-volume CDR data processing that slowed reporting and analytics
- Lack of real-time dashboards for executives and operations teams
- Disconnected systems across billing, provisioning, and customer support
- Manual reporting processes that delayed business decisions
- Limited customer visibility into usage, billing, and service management
- Difficulty identifying revenue trends and customer usage patt
Solution
Designed and built a scalable big data platform to deliver:
- CDR Data Processing Layer
- Executive Dashboard
- Customer Self-Service Portal with integrated Salesforce ticketing
Key Features
Features of the Self-Service Customer Portal include:
- Usage tracking
- Payment Processing
- e911 updates
- Number provisioning
- Support Ticket integration
Technical Highlights & Delivery
Technology
Results & Impact
Faster Decision-Making
- Real-time dashboards accelerated decision-making
- Improved visibility into telecom performance metrics
- Reduced reporting delays through centralized insights
Revenue & Business Insights
- Better understanding of customer usage patterns
- Identification of new revenue opportunities
- Detection of revenue loss and billing discrepancies
Operational Efficiency
- Reduced manual reporting workload
- Streamlined billing and provisioning workflows
- Improved system integration across departments
Enhanced Customer Experience
- Self-service portal reduced support dependency
- Faster issue resolution through automated ticketing
- Better customer engagement and satisfaction